How long do I get to keep the lights?
All of our light rentals are for 5 days. Day #1 begins on the date of your reservation. Your lights will be picked up on the 5th day of your rental (unless this falls on a Saturday or Sunday). We recommend you start your reservation two days prior to your event. This allows you enough time for you to try the lights out before the day of your event.
How will the lights arrive?
For locations within 30 miles of Seattle your lights will be delivered by one of our drivers. For locations further away (or requiring a ferry) your lights may arrive via Fedex.
How do I return the lights?
If one of our drivers delivered the lights he or she will pick them up at the same location (in most cases). If your lights were shipped via Fedex you will need to package the lights and drop them off at the nearest Fedex location.
Is prior lighting experience required for your rentals?
Our lights are easy to setup. The LED Uplights can be setup in less than 1 minute. Our string lights can take a bit longer but no electrical and lighting experience is required for any of our rentals. We say anyone can setup our lights and we promise to help you with any questions or problems you may experience.
What if I break some of the lights?
We understand accidents happen, lights will break, and that’s why we allow for a few broken bulbs with each order. Any kind of excessive breakage or sign of vandalism will incur an additional fee (see our Damaged or Missing Item policy).
What happens if some of the lights do not work?
We check each light before we ship them. However we understand that occasionally something can happen during delivery and the lights may not work. If this is the case please contact us immediately and we will send out a replacement light set at no additional cost. Seattle Event Lighting must be notified within 12 hours of delivery for a complimentary replacement.
How do I checkout and pay?
Our goal is to make renting lights easy and convenient. The first step is to make a reservation. A 25% deposit is required to reserve the lights. For last minute reservations (dates unavailable in our online calendar) please contact us and will do everything we can to accommodate. Once we receive your reservation we will confirm your order via email. We accept Visa, Mastercard, American Express and Discover. Your balance is due two weeks prior to your event. We will send an email with a link to make payment. If you are making a reservation and your event is less than two weeks away your balance will be charged in full.
What if I need to cancel a reservation?
If you need to cancel a reservation for installation in which you’ve already made a payment (either a deposit or payment in full) please contact us at firstname.lastname@example.org. Reservations cancelled at least 30 days prior to the event date will incur a 4% charge. Please note, this charge simply covers the cost we incurred for processing your initial payment. Cancellation requests for events that are less than 30 days away will be determined on a per case basis and will typically include the forfeiture of your deposit. In some cases there may be an additional fee for last-minute cancellations.