How long do I get to keep the lights?

All of our light rentals are for 5 days. Day #1 begins on the start date of your reservation (regardless of how early your lights may arrive). Your lights will either be picked up or are due back on the 5th day of your rental. If this date falls on a Saturday, Sunday or national holiday the lights will not be due back until the next business day. We recommend you start your reservation two days prior to your event. This allows you enough time for you to try the lights out before the day of your event.

How will the lights arrive?

Seattle Event Lighting now uses UPS to deliver most of our rentals. We have a warehouse in Kirkland WA and Bend OR. Our bulkier rental items are kept in Kirkland and will be delivered by one of our drivers. Most customer’s shipments however will come via UPS from Bend Oregon. Regardless, you don’t pay a dime – Shipping is free both ways!

How do I return the lights?

If one of our drivers delivered the lights they will pick them up at the same location (in most cases). If your lights were shipped via UPS you will need to package the lights and drop them off at the nearest UPS drop-off location.

Please note, if you schedule a UPS pickup we will have to pass their service fee on to you, which ranges anywhere from $12 to $19.45. If you already pay for UPS scheduled pickups there would be no additional fees.

It’s extremely important to keep all boxes and packing materials that come with your lights. You will need them to return your lights safely to us. Shipments that are returned to us in a different box and incur damage to our rental product may incur an additional fee. No one wants that – so keep all boxes and protective material that come with your lights and be sure to return them the same way they arrived.

Is prior lighting experience required for your rentals?

None of our rentals require previous lighting experience. We include instructions with every reservation and we’re here if you have any questions or concerns.

What happens if some of the lights do not work?

We check each light before we send them out. However we understand that occasionally something can happen during delivery and the lights may not work. This is another reason why we recommend staring your reservation at least 2 days before your event. If this happens please contact us immediately and we will send out a replacement light set at no additional cost. Seattle Event Lighting must be notified within 12 hours of delivery for a complimentary replacement.

How do I checkout and pay?

Our goal is to make renting lights easy and convenient. 100% of the rental process can be handled online. However if you’d like to speak to someone feel free to call or email us. A 25% deposit is required to reserve the lights. If our inventory is low or your event is less than 12 days away (dates will show up as unavailable in our online calendar) you will need to fill out a request form. We will get right back to you and let you know if we can accommodate. Once we receive your reservation we will confirm your order via email. We accept Visa, Mastercard, American Express and Discover. Your balance will automatically get charged to your card 15 days prior to your event.

What if I need to cancel a reservation?

Reservations cancelled at least 30 days prior to the event date will incur a 4% charge. Please note, this charge simply covers the cost we incurred for processing your initial payment. Cancellation requests for events that are less than 30 days away will be determined on a per case basis and will typically include the forfeiture of your deposit.