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How long do I get to keep the lights?
All of our light rentals are for 5 days. Day #1 begins on the date of your reservation. Your lights will be picked up on the 5th day of your rental (unless this falls on a Saturday or Sunday). We recommend you start your reservation two days prior to your event. This allows you enough time for you to try the lights out before the day of your event.
How will the lights arrive?
For locations within 30 miles of Seattle your lights will be delivered by one of our drivers. For locations further away (or requiring a ferry) your lights may arrive via Fedex.
How do I return the lights?
If one of our drivers delivered the lights he or she will pick them up at the same location (in most cases). If your lights were shipped via Fedex you will need to package the lights and drop them off at the nearest Fedex location.
Is prior lighting experience required for your rentals?
Our lights are easy to setup. The LED Uplights can be setup in less than 1 minute. Our string lights can take a bit longer but no electrical and lighting experience is required for any of our rentals. We say anyone can setup our lights and we promise to help you with any questions or problems you may experience.
What if I break some of the lights?
We understand accidents happen, lights will break, and that’s why we allow for a few broken bulbs with each order. Any kind of excessive breakage or sign of vandalism will incur an additional fee (see our Damaged or Missing Item policy).
What happens if some of the lights do not work?
We check each light before we ship them. However we understand that occasionally something can happen during delivery and the lights may not work. If this is the case please contact us immediately and we will send out a replacement light set at no additional cost. Seattle Event Lighting must be notified within 12 hours of delivery for a complimentary replacement.
How do I checkout and pay?
Our goal is to make renting lights easy and convenient. The first step is to make a reservation. A 25% deposit is required to reserve the lights. For last minute reservations (dates unavailable in our online calendar) please contact us and will do everything we can to accommodate. Once we receive your reservation we will confirm your order via email. We accept Visa, Mastercard, American Express and Discover. Your balance is due two weeks prior to your event. We will send an email with a link to make payment. If you are making a reservation and your event is less than two weeks away your balance will be charged in full.
What is included in your installation services?
Our installation services are a full-service affair. We include the light rentals, installation and removal. For customers who don’t want the hassle of lighting setup on the day of your event, this option is for you.
How much is installation?
Because each event is different we provide a custom tailored estimate for each customer. There are factors that go into our pricing, including the type of lights, the difficulty of installation, the location of the event, and the installation and removal timeline requirements (same day/late night removal costs more).
Do you have a minimum?
Yes, our minimum for installation is $500. This includes the light rental, installation, and removal. Please note, this minimum is only for our installation services. Our light rentals do not have a minimum.
What do you need to provide a proposal?
To provide you the most accurate proposal we need several pieces of information:
- Date of your event
- Type of light(s) you are interested in
- Dimensions of the space to be lit (tent, room, field, hall)
- Pictures (if available)
- Times the lights must be installed and removed
- Any other requirements for lighting (either by you or by the rented facility)